Overview

“Refunds are issued for unopened items within 14 days of delivery if defective, damaged, or incorrect. We cannot accept returns of opened fragrances due to hygiene regulations. Refunds exclude shipping fees and customs duties.”

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund Policy

• Eligibility Conditions:

  • Unopened, undamaged products in original packaging.

  • Incorrect/damaged items received (supported by photo proof).

  • Refunds not granted for change of mind, allergic reactions, or opened products (hygiene compliance).

• Timelines:

  • Requests must be submitted within 14 days of delivery (aligns with EU withdrawal rights).

  • Processed within 7–10 business days after return inspection.

• Method:

  • Refunds issued to the original payment method; excludes shipping costs.

• Exceptions:

  • Final sale items (e.g., clearance products).

  • International duties/taxes non-refundable.
    
    

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our support email.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our support E- mail and send your item to the address provided.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address provided.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at our support E-mail for questions related to refunds and returns.